This was a CQUIN in 2011/12 called Involvement, Choice and Responsibility. This looked at developing ways for services to introduce certain technological innovations with an understanding that a lot of technology is not embraced by secure services due to risk. Services were required to make video conferencing facilities available to service users, develop policies around keeping up to date with modern technology, and look at access to phones and the internet. This is all done by linking positive risk taking with individual service user care plans, and the use of personalised agreements or contracts with service users. Many of these discussions link to the Reducing Restrictive Practice Standards.